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In today's episode of Hive Insight, weā€™re introducing a powerful tool that reduces operational workload from refunds and helps prevent refund abuseā€”Hiveā€™s Refund Management Feature.
šŸ“‹ Why is Refund Management Important?
Most game companies process refund requests through customer service. However, since refunds are ultimately processed by marketplaces like Google Play and Apple App Store, approvals may occur even if the purchased item has already been used, due to marketplace policies.

This loophole can lead to refund abuse, where users repeatedly exploit the system. Such behavior not only impacts revenue and game balance, but also consumes significant operational resources.

Hive Billing offers a comprehensive solution to this challenge. Letā€™s explore the key features:
šŸ’” Three Core Features of Hive Refund Management
šŸ“Œ 1. Real-Time View of Cancellations and Refunds
To manage refunds effectively, you must first check the current refund status.

In the Hive Console, all refund records across marketplaces can be viewed in real time in one place.

Not only the refund results processed by each marketplace, but also the item recovery status from the game server and the CS response to refund requests received via Hive Customer Support can be checked under Billing > Market Cancellation-Refund Inquiry.
šŸ“Œ 2. Re-Purchase Prompt and Access Control for Refund Users
Detected a case of refund abuse in the Cancel/Refund Inquiry tab?
Use the Re-Purchase Prompt for Refund Users feature.

šŸ”¹ What It Does: 
If a user who was refunded logs into the game, a repurchase popup is shown.
They must complete the repurchase before they can continue gameplay.

šŸ”¹ Benefits: 
  • Helps recover revenue lost to refunds.
  • Automates the process and reduces manual response efforts.
šŸ“Œ 3. Sharing User Consumption Data with Marketplaces
To better assess potential abuse, you can enable the User Consumption Data Sharing feature.

With the userā€™s consent, Hive can send key behavior dataā€”such as refund tendencies and app usage timeā€”from the game to the marketplace.

This helps platforms like Apple App Store make more informed refund decisions, curbing unfair refund activity. (Currently available for Apple App Store only.)
šŸŽÆBenefits of Using Hive Refund Management
ā˜‘ļøReal-Time Refund Tracking
Easily monitor all marketplace refunds in one dashboard.

ā˜‘ļøStreamlined Refund User Control 
Restrict game access for refund users automatically until they complete re-purchaseā€”no manual blocking needed.

ā˜‘ļøProtect Revenue 
Prevent unjustified refunds through consumption data sharing.

ā˜‘ļøReduce Operational Load
Lower the burden of handling refund abuse and related follow-ups.

With Hiveā€™s Refund Management Features,
reduce your operational burden and protect your revenue! šŸš€
šŸ‘ Recommended If Youā€™re Facing These Challenges:
  • Launching a game and concerned about refund abuse.
  • Want to reduce operational workload related to refund handling.
  • Experiencing revenue loss due to frequent refunds.
  • Want to block abusers while giving genuine users a chance to return.
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